Shipping & Delivery

Where Do I Ship, and What Does It Cost?

I currently ship within the United States, including Alaska, Hawaii, and U.S. military bases.
I don’t ship internationally at this time — but my digital patterns are available for customers outside the U.S.

I offer FREE USPS Ground Advantage shipping on all orders, no matter where you are in the U.S.!

If you prefer faster shipping, you can upgrade to USPS Priority Mail at checkout for an additional fee (rates are calculated by USPS and shown in your cart).

Bonus:
If your cart total is $125 or more, you can manually upgrade your shipping to FREE Priority Mail at checkout. (Just be sure to select it before completing your order — it doesn’t apply automatically.)

How Long Will It Take to Get Your Package?

I’m based on the East Coast, in Pittsburgh, PA.

• Most orders ship within 3-5 business days after purchase.

• Some orders may take up to 10 business days to prepare, depending on order volume and packing needs.

• I usually ship everything in one package, so the item with the longest processing time will determine when your full order ships.

Once your package leaves my hands:

• Ground Advantage usually delivers within 3–5 business days, depending on your location.

• Priority Mail typically delivers within 1–3 business days (processing time still applies before shipment).

For USPS Priority Mail delivery estimates, you can check this USPS shipping map (I ship from zip code 15202).

Please note: All delivery times are estimates provided by USPS and aren’t guaranteed.

Will You Get a Tracking Number?

Absolutely!
Tracking information will be emailed to you as soon as your order ships.

What About Shipping Insurance?

Here’s how it works:

• All USPS Ground Advantage and Priority Mail shipments automatically include up to $100 of insurance.

• For orders totaling over $150, I usually add extra insurance at no extra cost to you.

Important Notes About Shipping

I do my best to process and ship your order quickly and carefully.
Once your package is accepted by USPS, they are responsible for delivery times, delays, and lost packages.
I’m always happy to help if there’s a shipping issue, but I appreciate your understanding that postal service delays are beyond my control.

Flannel Board Fun Return Policy

I’m So Glad You’re Here

If you’re reading this, chances are you’ve either already bought something (thank you!) or you’re thinking about it (also thank you!). Flannel Board Fun is a small, handmade, kid- and teacher-friendly business, and I appreciate your support.

I’m pretty detailed in my product descriptions and photos so you’ll know exactly what you’re excitedly popping into your cart. Once it arrives, I’m confident you — or your lucky gift recipient — will love your adorable felt goodies!

But I know sometimes things happen. If something about your order isn’t quite right, I’m here to help.

If Something’s Wrong

In the unlikely event that an item is defective, missing, or not as described:

• Please contact me  within 7 days of receiving your order.

• I’ll respond within 48 hours (2 business days) and work with you to make it right.

Depending on the situation, I may arrange:

• An exchange for the correct item

• A replacement

• A refund to your original method of payment

If a return is needed:

• Please send the unused item back in its original condition and packaging.

• Once I receive it, I’ll process the agreed-upon exchange or refund.

If the issue was my error (missing item, wrong item, or a defect I missed), I’ll also cover any shipping costs needed to fix it.

A Few Important Notes About Returns

• Returned items must be unused, undamaged, and in their original packaging.

• Refunds and replacements will typically be processed within 7 business days of receiving the returned item.

• Items purchased as sale items or digital downloads are final sale and not eligible for return, refund, or exchange.

• If you change your mind about a purchase (rather than there being an error or defect), return shipping costs are your responsibility.

What If You Received a Gift?

If you received an item from Flannel Board Fun as a gift and believe something is missing or defective:

• Contact me here.

• Sending a photo with your email will help speed things up.

• I’ll need to confirm the gift was purchased from me, but once I do, the same policies described above will apply.